Refund & Billing Policy

Last updated: September 12, 2026

How billing works

eSync is billed per enrolled store, monthly or annually, at the rate agreed when your stores are set up (base pricing is on the pricing page). You pay only for the stores you enroll, and you can enroll or remove stores as your business changes.

Payment methods

• Card. Subscriptions are processed by our payment providers, Paddle and Stripe. Your card details go directly to them and we never see or store them. Depending on the provider, the charge may appear as "Paddle.net" on your card statement.
• Invoice. Invoice-based billing is available by arrangement. Invoices are issued through the app and payable by the date shown on the invoice.

Cancelling

You can cancel a subscription at any time from your account, through the manage-subscription link on your payment receipts, or by asking your account manager. A pending enrollment that hasn't been paid yet can simply be withdrawn.

When you cancel, your stores stay enrolled and the service keeps running until the end of the period you've already paid for. Nothing renews after that, and there are no cancellation fees.

Refunds

• Billing errors. If we've charged you incorrectly, such as a duplicate charge, a charge for a store you didn't enroll, or a wrong amount, we'll refund the difference in full. Tell us within 30 days of the charge and we'll sort it out promptly.
• Unused time. Payments cover the billing period in advance, and we don't offer pro-rata refunds for the unused remainder of a period after you cancel. The service simply runs to the end of what you've paid for.
• Something not working? If the service isn't doing what it should, contact us before assuming you're stuck. If we can't put a genuine service failure right, we'll treat a refund request for the affected period fairly and on its merits.

Approved refunds go back to the original payment method, normally within 5 to 10 business days depending on your bank.

Late or failed payments

If a card payment fails, our payment provider retries it and prompts you to update your payment details. If an invoice remains unpaid past its due date, we'll remind you before restricting access; access is restored as soon as the balance is settled. Your data is not deleted because of a late payment.

Price changes

If prices change, the change applies from your next billing period, never retroactively to time you've already paid for. We'll give you notice before a price change takes effect on your account.

Questions

Anything unclear about a charge or an invoice, write to info@theappsgalore.com and a real person will read it.